Farewell MHT House

Posted by MHT on February 1, 2012 | No Comments

After 15 years,  MHT House in Clapham is now no longer be open to visitors. Closing MHT House has been a difficult decision but it is part of our long term office plans and will help us deliver value for money services more efficiently.

For day to day enquiries, you can contact Customer Services on 0800 783 2399, or go to any of our local offices at Ashmole, Clapham Park Homes and St Martin’s. You can also go online at www.mht.co.uk to get in touch, report anti-social behaviour or register a repair. Read on…

Heating and hot water outage in Ashmole

Posted by MHT on February 1, 2012 | No Comments

Due to electrical damage caused by a burst pipe in the boiler room, residents at the following properties are currently experiencing outages with their hot water and heating systems:

• Sirinham Point
• Claylands Road
• Coney Way
• Cottingham Road
• Carroun Road
• Meadow Road

Read on…

The Big Switch is coming

Posted by MHT on February 1, 2012 | No Comments

The switchover to digital television will happen in London in April 2012. Although research suggests that over 90% of viewers are already prepared for the switch, there are still some households who could soon see a blank screen when they turn on their televisions.

What do I do?
For many people, switching to digital television is as easy as connecting a digital box to an existing television. For more information on switching visit www.digitaluk.co.uk or contact 08456 50 50 50. Digital UK also provide a useful PDF guide to explain the switchover in more depth. Read on…

Next round of STAR Surveys start 13.02.12

Posted by MHT on February 1, 2012 | No Comments

Some residents will receive a call from a research agency, M-E-L Research, from 13 February. Researchers will ask questions about our services, for our quarterly customer satisfaction survey which is called the STAR (‘Survey of Tenants and Residents’).

More residents – but not all – will be surveyed in this way throughout the rest of the year. So, if you haven’t already spoken to someone from M-E-L Research, you may get a phone call. If you do not wish to be contacted in this way, but would rather receive a postal survey, please let us know. Read on…

Are you facing serious debt?

Posted by MHT on January 31, 2012 | No Comments

If you have serious debt problems and bankruptcy is an option you are considering, contact the Consumer Credit Counselling Service (CCCS) before you make any decisions. CCCS is a national debt help charity that can look into your financial circumstances in complete confidence and work out the best way you can deal with your debts. You can get an instant, free assessment of your situation by using their online debt help tool, CCCS Debt Remedy.

Freephone: 0800 107 2204

Looking to rent a garage in London?

Posted by MHT on January 30, 2012 | 2 Comments

MHO’s national sales team is delivering garage and commercial lettings on behalf of the Partnership.

We are pleased to offer a selection of garages throughout London on private streets and in housing estates. We have over 400 garages available, covering the whole of London. We rent these to tenants, leaseholders and private individuals. The garages can also be used for storage purposes. We offer value for money, flexibility and freedom. Read on…

Mission Possible: Resident Auditor Taster Day 22 February

Posted by MHT on January 25, 2012 | No Comments

Do you want to raise the standard of key services? We are seeking enthusiastic residents to join or team of resident auditors.

As part of this role, you will review how services are delivered in practice and make recommendations for improvements. It isn’t easy, but it is rewarding. And who knows, it could be the start of something new as many of the skills that you will be learning are also career/CV enhancing. Read on…

Join our Communications Panel

Posted by MHT on January 24, 2012 | No Comments

When we relaunch as Metropolitan in April, we will be recruiting for residents and leaseholders to join our newly formed Communication’s Panel. The Panel will give residents the chance to have their say about the articles we plan on publishing in our newsletters before they go to print, and to give their input on other material including our websites, posters and other resident communications

The panel is not just an opportunity to voice your opinion, but also to get involved – you could write your own article, or even become a regular roving reporter.

Read on…

Looking for a Local Tradesperson?

Posted by MHT on January 11, 2012 | No Comments

From time to time, you may need to call a tradesperson to have work done on your property. For some people, and especially for elderly residents, the prospect of unknown tradespeople doing work in your home can be quite daunting. Here are our tips to keep safe:

-       Say ‘no’ to unexpected/uninvited doorstep callers

-       Get recommendations from family or friends, or contact Trustmark (see below)

-       Get several quotes to make sure you’re getting value for money

-       Always as for proof of identity and check carefully Read on…

December’s Hot Topics

Posted by MHT on December 21, 2011 | No Comments

Over the last few months you have been sent information through the post and in newsletters about changes we are planning to improve our services. As well as asking for general feedback on these things, we will regularly ask you for your opinions on a specific change, or ‘hot topic’. Read on…