Performance

Performance Indicator		Year end 08/09	Nov-09	Dec-09	Jan-10	Target 09-10	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time	90.2%	91.3%	92.1%	88.4%	97.0%	4th
	% overall satisfaction with repairs service	92.6%	86.7%	81.3%	87.0%	95.0%	n/a
	Calls per 100 homes	130	101	97	113	70	n/a
	Gas safety - % appliances with overdue gas check	7.80%	0.82%	0.58%	0.69%	0.50%	3rd
	Gas safety - % non compliance with MHP gas servicing procedure	5.38%	0.41%	0.16%	0.20%	0.00%	n/a
	Average SAP rating for Homes	75.6	67.71	67.72	67.72	67	2nd
	% of homes failing Decent Homes Standard by end 2010	16.70%	11.40%	11.20%	4.40%	5.00%	2nd
	Proportion of General Needs properties that are empty	1.51%	1.58%	1.70%	2.06%	1.48%	4th
	% General Needs rent arrears	6.38%	6.28%	6.78%	6.59%	6.00%	4th

	Are we getting better (based on last three months)?		Are we on target?
	Performance has improved.		Meeting or exceeding our target.
	Performance has remained the same.		Marginally outside target.
	Performance has deteriorated.		Significantly outside target.

If you require more detailed information please contact our Policy and Performance team