How to pay my rent?
There are several ways you can pay your rent or service charge.The main methods are:
Direct debit
With direct debit we automatically collect payments from your bank account at regular intervals so you never need to worry about missing a payment. The word allpay will be shown on your bank statement against your payment.
Telephone us on 0800 783 2399 for more information about setting up a direct debit mandate over the phone. Remember, you will need to have a bank or building society account that accepts direct debits.
At any PayPoint location
Use your allpay rent payment card at over 22,000 locations – in newsagents, convenience stores, supermarkets and off-licences, with most open long hours, seven days a week. Find your nearest allpay outlet
ONLINE
You can pay ONLINE securely via our partner allpay
All you need is your own valid email address, your allpay rent payment card and a debit or credit card.
Once on the allpay website, you will be asked to enter your payment card number, the long 19 digit code across the centre of the card. All first time users are asked to enter and confirm a password for added security and an email address at which the cardholder can receive payment confirmation.
The payment service accepts payments from debit or credit cards. Please remember that if you pay by credit card you may be charged interest which could make it more difficult for you to afford future payments. When you have completed the transaction, you will receive a confirmation email with a payment reference number.
If you are experiencing difficulties using allpay please contact them directly by email or by telephoning 0844 557 8321.
By telephone
You can pay over the phone by calling us on 0800 783 2399 during office hours or by calling allpay directly on 0844 557 8321 at anytime - 24 hours a day, seven days a week.
If you have a debit or credit card, we can take a payment over the phone. Please note you may be charged a fee to complete any transactions using a credit card. We treat your bank details in complete confidence and write nothing down.
To make a payment via allpay you must have an allpay rent payment card and a debit or credit card.
By text from your mobile - what could be simpler?
Make a payment anywhere and at any time using your mobile phone with allpay's secure text message payment system.
You now have the flexibility to pay your rent/service charge securely by SMS text, 24 hours a day, 7 days a week.
To begin securely texting your payments you simply need a UK registered mobile phone, a valid allpay swipe card and a current debit or credit card. After a brief online registration you can pay on the move anytime, anyplace, anywhere.
Once registered, to make a payment, you simply text 'Pay' along with a registered text code (for example, 'Rent') and the amount you wish to pay (no pound sign), followed by the text password which is the last 4 digits of your debit/credit card. You will then receive a confirmation text message.
Housing Benefit
If you are on a low income, you can apply for the local authority to pay some of your rent. Note that if we charge you for heating, water or certain other services, Housing Benefit never pays these and you must pay these yourself. More...
Standing order
A standing order is a regular payment from your bank or building society account to your rent account, and to work properly it must correctly quote your payment reference number. You should discuss the amount of the standing order with our Customer Services team on 0800 783 2399, and they will send you a form quoting the necessary details.
Please do not use a form from your bank and building society: this creates a risk that your payments will not reach your rent account and you will be in arrears.
Standing order forms can be obtained from our Customer Services team on 0800 783 2399.Standing orders should be made payable to Metropolitan Housing Trust.
For further information
You should have a rent payment card. If you are experiencing difficulties using your card, need to order a replacement card, or have not received one, please contact us on 0800 783 2399, quoting your full name and address.
If you are having difficulty paying your rent please contact our Income team on 0800 783 2399.
Important information
Rent is due each Monday and must be paid by 4pm on Wednesday if paying at the Post Office or PayPoint.
Please ensure that the amount paid has been receipted correctly by authorised staff.
You must make sure that your account is never in arrears. We are committed to the recovery of all debts.
RECEIVE CASH BACK – Set up a Direct Debit and if you maintain 12 consecutive payments we will give you £24.00 cash back at the end of the 12 months. Full terms and conditions available on request.
If you pay your rent monthly or fortnightly, you must pay in advance to avoid arrears.
Your home is at risk if you do not pay your rent.
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Metropolitan Housing Trust is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.
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