Anti-social behaviour

Anti-social behaviour is behaviour by a resident, member of their household or a visitor to the household that causes annoyance, nuisance or disturbance – basically anything that impacts on other people in a negative way. It can also include using (or threatening to use) homes for unlawful purposes.

 

This includes:

drug dealing	criminal damage	vandalism/arson
intimidation or harassment	rowdy/nuisance behaviour	noise nuisance
fly-tipping or fly posting	dog fouling	street drinking

If you are experiencing anti-social behaviour or harassment, please contact Customer Services on 0800 783 2399 or report it ONLINE. You can also report ASB in person or by writing to us.

You should contact the police and/or other emergency services by dialling 999 if someone is injured, being threatened or in danger.

What will happen when I report ASB?

We take all reports of ASB seriously. When you report an incident you will be asked a series of questions to help us assess the problem.

We may ask you to fill in an Incident Diary to record re-occurring incidents of ASB or harassment. Download Incident Diary

Depending on the case, we may then carry out a further investigation and take any necessary action to resolve the situation. All cases are recorded.

Initial response times for ASB

The response times depend on the severity of the incident reported.

High: 1 to 2 working days
These cases include drug-dealing, criminal activity involving violence or assault, racial and all hate related harassment, serious damage to property, hate related incidents and abusive graffiti.

Standard: 7 to 10 working days
These cases include allegations of aggressive or abusive behaviour, frequent loud noise and non-abusive graffiti. This also includes allegations of breaches of tenancy conditions such as pet nuisance, untidy gardens, litter, car repairs and so on.

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