give priority to the most serious cases; if you report any criminal activity* or racist behaviour, we will respond to you within 1 working day. For most other cases we will be in touch within 7 to 10 working days.*serious criminal activity may involve violence or threats of violence or allegations of drug dealing.
offer clear advice and support when you report an incident
if we close your anti-social behaviour case (that is we decide not to take any more action), we will write to you to explain why. If you feel your case should remain open you should contact us and let us know why.
Get involved
We want our residents to help shape our services, to have a voice in what we do and be involved in the decisions we make. Our resident involvement programme helps to make that happen. More...