Repairs

We will:

• offer you an a.m. or p.m. appointment when you report your repair
• tell you how quickly we aim to do the work:
  24 hours for emergency repairs
  7 days for urgent repairs
  14 days for non urgent repairs
  28 days for routine repairs
  
• if for any reason we cannot complete the repair during the times above, we will contact you and give you details of when we can complete the work
• provide an enhanced repairs service to vulnerable residents
• ensure that an emergency service is available outside of normal business hours
• ask how satisfied you are with repairs we have carried out.

 

Maintaining your home

We will:

• service any gas appliances owned by us every twelve months
• contact you before starting any planned work and keep you informed whilst work is being carried out.

 

Anyone that works on our behalf will be required to:

• introduce themselves and show identification, before entering your home
• be polite at all times
• use dust sheets and protective covers where necessary to protect your possessions
• clear up after themselves.

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