Resident involvement

We will:

provide a range of opportunities for you to be involved
offer relevant training that supports your involvement
recognise and value your involvement by making sure your priorities are reflected in our resident involvement strategy
encourage you to participate in decision making to help us achieve quality services.

We will:

ask for your feedback on the quality of our services and keep you informed of changes we have made as a result
carry out regular customer surveys and mystery shopping to check the quality of our services, and report the results
provide feedback from customers and information about our performance at least once per year, as part of the Residents’ Annual Review
monitor our standards and tell you how we are performing against them at least once a year.

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