Welcome pack
Moving home can be difficult and stressful. MHT London has developed a pack to help make your move as comfortable as possible. The pack contains information on your new home, our responsibilities to you, what to do if things go wrong, your local community and your individual contract.
If you have recently moved into a MHT London property, you should have received your personalised pack by now. If you haven't received one, please contact our Customer Services team on 0800 783 2399.
In this section you can find all our policies and information packs which are included in the welcome pack.
Welcome Pack
Other Information
- Aids and adaptations
- Application for reimbursement
- Anti-social behaviour and harassment
- Asbestos
- Complaints, compliments and suggestions
- Contacting us
- Data protection
- Fire safety
- Gas safety and servicing
- Getting involved with MHP
- Home Contents insurance
- Paying your rent or service charge
- Repairs
- Service charges
- Subletting
- Utilities
- Vulnerable residents
Translations
The NRG goes online
The National Resident Group has a website for all MHP customers (tenants, leaseholders and service users). You can access information on what the NRG does, how they are involved in raising resident concerns at a corporate level and what events and activities are running throughout the year.
Translate
Metropolitan Housing Trust is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.
Listen to our website