Gas safety and servicing
Every year we will carry out a free service and gas safety check of your gas boiler and appliances. A fully qualified Gas Safe Registered engineer will carry out the check to help keep you and your home safe. This is a legal requirement and you must ensure we can gain access to your home at a time that is suitable for you.
You can also ensure you keep your home safe by following the tips below.
If you smell gas in your home:
- Turn off your gas supply at the meter (contact your caretaker if you have one).
- Open all doors and windows to get rid of the gas.
- Do not turn any electrical switches on or off.
- Do not use door bells.
- Do not light a match or cigarette lighter.
- Check to see if an appliance has been left on, but is unlit. If so, do not turn your gas back on or try to relight until the smell of gas has cleared.
If you cannot stop the leak by turning off appliances, phone National Grid, the gas emergency service, immediately on 0800 111 999. This service is free.
The emergency service will attend as soon as possible and make sure your appliances are safe to use. They will advise you if the problem requires your gas to be shut off until a repair can be carried out.
Did you know?
Early symptoms of carbon monoxide (CO) poisoning can mimic many common ailments and may easily be confused with food poisoning, viral infections, flu or simple tiredness.
Top tip
If you suspect there is a gas leak you should immediately do the following:
call National Grid's Gas Emergency Freephone number: 0800 111 999
open all the doors and windows
shut off the gas supply at the meter control valve.
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