Our responsibilities
As your landlord, we have a responsibility to carry out certain repairs to your property. We are responsible for repairs to your home's structure, including the roof, guttering and shared parts of the buildings such as communal stairways. For some repairs a crime reference number will be required.
Please note in certain circumstances responsibility for a repair will differ from those listed below. Please check with Customer Services on 0800 783 2399.
We are responsible for:
Baths |
Repair/replacement. |
|
Brickwork |
This does not include garden walls (see separate entry). |
|
Carpentry |
Except any locks. |
|
Chimneys |
|
|
Communal areas |
|
|
Central heating |
Including storage heaters and fitted electric fires. |
|
Decoration (external) |
|
|
Domestic appliances |
If they are provided by us. |
|
Doors (external) |
Including door step (flats or maisonettes), including door step (houses). |
|
Doors (internal) |
Including door frame and hinges. |
|
Drains |
Excluding waste pipes. |
|
Electrical |
Wiring, sockets and switches, replacing fuses and resetting circuit breakers. |
|
Entry doors |
Communal, external (usually repaired periodically) and timber (prior to painting). |
|
Fences |
Check with Customer Services. |
|
Fire grates and surrounds. |
|
|
Floorboards |
|
|
Floor covering |
Kitchen, WC and bathroom only. |
|
Garages |
Sole use or attached. |
|
Gardening maintenance |
communal gardens and grassed areas with service charge for maintenance. |
|
Garden walls |
Houses or non-communal. |
|
Gas |
Contact the contractors direct. |
|
Glazing |
Communal glazing, internal glazing with crime reference number provided. |
|
Hand basins |
Repair/replacement. |
|
Hot water cylinder jackets |
|
|
Immersion heaters |
|
|
Kitchen units |
|
|
Lifts |
|
|
Lighting |
Communal/estate lighting. |
|
Light fittings |
Except light bulbs and dimmer switches. |
|
Paths |
|
|
Plastering |
|
|
Plumbing repairs and leaks |
Leaks to domestic appliances, e.g. washing machines, will only be repaired if they were originally provided by us. |
|
Porches |
Except broken glazing. |
|
Roofs and gutters |
|
|
Sanitary fixtures and fittings |
Except WC seats. |
|
Sink units |
|
|
Skirting boards |
|
|
Stairs |
|
|
Switches and sockets |
Except dimmer switches. |
|
WC repairs |
I.e. pan, u-bend, cistern, leaks. If blockage is considered to be caused through neglect of the tenant, a member of the family or another person on the premises you will be recharged. |
|
Windows |
Except window locks. |
|
Worktops |
|
If a repair is not listed in the above list, it may be because it is your responsibility and therefore you will have to carry this out yourself.
Do you need to replace a piece of furniture?
Contact the Furniture Reuse Network to access good quality items at affordable prices. Call 0117 954 3571 to find your nearest branch or log onto www.frn.org.uk.
Anyone that works on our behalf will be required to:
introduce themselves and show identification, before entering your home
be polite at all times
use dust sheets and protective covers where necessary to protect your possessions
clear up after themselves.
Listen to our website