Important note

Please be aware that we are currently experiencing some intermittent technical issues with reporting repairs and complaints online. We are working to resolve the problem. In the meantime, please contact us by telephone.

Our Customer Service number 0800 783 2399
To report a repair, call 0800 783 2399

Report a repair

You can report a repair in any of the following ways:

ONLINE - but not emergency repairs
by calling our Customer Service Centre on 0800 783 2399
in person at your local or estate-based office
by sending a letter to our Customer Services team

Find out what happens when you report a repair

Repair man

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Metropolitan Housing Trust is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.