Your responsibilities

You are responsible for keeping your home clean and tidy and in reasonable decorated. This includes:

• clearing all unwanted belongings (including from roof spaces or gardens)
• carrying out minor repairs (such as replacing plugs and chains for sinks and basins)
• taking preventative action to avoid damage (for example: regular airing of the property to avoid condensation caused by cooking and heating).

Please remember that someone else will be moving into your home should you decide to leave.

MHT London is responsible for repairs regarding the structure of your home and has additional responsibility to carry out certain repairs to your property. There are also some repairs that you will have to carry out yourself. These include:

Baths		Stack pipe blockages.
Chains and plugs		On basins, baths and sinks.
Decoration (internal)		Except when the damage is caused by other repairs that we have carried out.
Domestic appliances		If they belong to you.
Fixtures and fittings		Such as coat hooks, curtains and curtain rails.
Gardening maintenance		If you have sole use or it is shared with no service charge for maintenance.
Hand basins		Waste pipe blockages.
Infestation		By pigeons, rats, insects etc. Contact your local council – unless a separate service charge has been agreed.
Keys		If you ask us to change a lock, we will recharge you.
Locks		Except communal locks.
Re-lighting pilot light on gas boiler		Including resetting any heating controls or programmers.
Tap washers		Fitting and replacement.
Telephone points
TV aerials and sockets		Unless communal.
Washing lines
Waste blockages		Including basin, bath and kitchen sink.

 

In communal areas, tenants are responsible for ensuring that stairways, hallways and other areas are kept free from rubbish and are not blocked by any obstructions, such as bicycles or prams, which may hinder exit in the event of a fire. If you would like more information, please contact our Customer Services team on 0800 783 2399

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