What is a routine repair?
A routine repair (Priority 3) can be deferred without serious discomfort, inconvenience or nuisance to the resident or third party, or can be deferred without long-term deterioration of the building and can await the next convenient maintenance visit to an estate or area. These repairs should be completed within 28 calendar days.
The following items are classified as routine repairs.
- General joinery repairs.
- Repairs to doors, windows and floors.
- Repairs to external walls, fences and paths.
- Repairs to walls, brickwork and slates or tiles.
- Repairs or clearing of gutters and down pipes.
- Repairs to kitchen fittings.
- Repairs to plaster work.
- Dripping or leaking taps or shower units.
- Other minor plumbing repairs.
- Repairs to tiling.
- Easing doors and windows.
- Other minor day-to-day repairs or replacements.
- Replacement window handles that are not secured or are a health and safety risk.
- Repairs to flooring that are a health and safety risk.
You can report a routine repair online, or by calling our customer services centre on 0800 783 2399.